Frequently Asked Questions

What will my first session be like?

We will come to your home with a treatment table, pillow, sheets, and any necessary equipment. Your therapist will do a review of your medical history, a functional/movement examination, internal and external pelvic floor examinations to see how your pelvic floor muscles are functioning if warranted, have a conversation about your goals for physical therapy, answer any questions you have, and develop a treatment plan that is individualized to address your goals.

How long are appointments?

The initial evaluation will last approximately 60 minutes. This is the time that is reserved for you. Please be ready with your forms completed; if you need to fill the forms out when we arrive, this takes away from your evaluation and treatment time. Follow-up appointments are also 1 on 1 with your provider and 60 minutes long.

How do I schedule an appointment?

You can click the “request appointment” button on the homepage of our website, www.momsinmotionpt.com, where you will be directed to a contact information form. We will give you a call to touch base and make sure you are a great fit for us at Moms in Motion PT. If so, we will enter your information into our system and send you all the paperwork online.

What are my payment options?

All our services are eligible for reimbursement under your out-of-network physical therapy benefits. We’ll give you a detailed superbill receipt you can send into your insurance (if you choose) so they can reimburse you directly. We accept several types of payment, including direct deposit, credit card, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA). Costs are always discussed up front and clearly before any charges occur. You will never be surprised with a bill in the mail and there will never be hidden fees. There are several levels of care plans available to fit your needs.

We strive to make our high level of care, clinical expertise, and individualized approach worth your time and money, or your money back.

How do I pay my bill?

Since we are a point of service practice, your card on file will be billed at each appointment. This card may be a credit, debit, HSA, or FSA card. You can also choose to pay with cash or check if you wish.

You may always request an invoice from your physical therapist to submit directly to your employer or HSA/FSA provider for reimbursement. You may also request superbill receipt if you wish to submit self claims to your insurance provider for reimbursement.

Why aren’t you in network with insurance?

We are not in network with insurance because we don’t want our care to be dictated by an insurance company that doesn’t care about you and doesn’t care about us. Insurance companies require that the consumer pay more in deductibles and premiums and the insurance companies make a lot of money along the way. We are not able to work with people in a way that gets the best results.

We are trying to solve real and complex problems which requires one-on-one, skilled care, not multiple people in a treatment session being overseen by one physical therapist and possibly a physical therapist assistant. Accountants don’t sit down with groups of people to do their taxes; it is an individualized service, just like physical therapy should be. However, insurance companies do not reimburse physical therapists enough to work one-on-one with patients and remain viable.

This model allows us to achieve the best results possible. We can spend an increased amount of time with each patient to ensure a high standard of care.

You will never receive a surprise bill in the mail. There are no hidden fees.

How long will it take me to get better?

Without an evaluation, this is hard to answer. Everyone’s body responds differently to therapy and each condition varies in length of treatment. However, in general, you should start to see improvement in symptoms and function within 4 to 6 visits. Postpartum patients are generally seen once a week for a month, then every other week for 4-8 more visits. Pregnant patients vary in symptom severity, so visits are hard to predict. It is typical to see a significant improvement by the 6th visit.

Some patients only feel they need physical therapy once a month in order to remain functioning at the level they desire and schedule “tune ups” accordingly. Some patients are better in 4 visits and some in 20. Much of patient success depends on the individual level of health, commitment to self-care, cause of dysfunction, and how many compensatory strategies have occurred over time. It can be a process but we will teach you how to manage and improve symptoms at home with an individualized home exercise program.

What if I live too far for an in-person visit?

If you live too far, we offer virtual visits and have had wonderful success treating patients through telehealth. You deserve support, no matter where you are located. We want to help you reach your goals, whether we see you in-person or virtually.

Do I need a prescription or referral from my doctor?

No. In MN, licensed physical therapists are able to evaluate and treat patients for 90 days without a referral from a physician. However, if you plan on seeking reimbursement from insurance, your insurance provider may require a physician’s referral. You may self-refer, and when the evaluation is completed, your therapist can send a request to your physician; once signed, this acts as a prescription for physical therapy.

Do I need childcare for my appointments?

Nope! The beauty of in-home visits is that your kids can be comfortable in their own environment. We can work around their nap schedules if needed, but we can also incorporate them into the sessions and we always love a chance to hold your baby!

Do you treat Medicare Beneficiaries?

In most cases, unfortunately, we are unable to treat Medicare Beneficiaries due to insurance regulations. We are not allowed to accept cash payments for sessions related to pain relief, recovery of function, or post-surgical rehabilitation.

We can see you for wellness reasons, to improve functioning and performance, and to increased strength (Medicare does not consider these services medically necessary). We may also be able to see you if Medicare has denied further visits at an insurance based PT clinic.

Make sure to contact us with any questions prior to the start of care to make sure the services will be appropriate, cost is understood, and reimbursement possibility is discussed (a very limited number of plans may offer some out-of-network reimbursement).